AI Calling Agents for Calls & Appointment Scheduling
Why Choose LS Global for Your Calling Agents
In This Article
At LS Global, we blend 15+ years of operations with an ai voice agent platform to deliver reliable customer support. During spikes in inbound calls or planned outbound calls, an ai voice agent engages each caller in natural language, resolves common questions in real-time, and completes appointment booking—so you streamline work and automate routine steps. This modern call center approach improves the customer experience without losing the human touch.
Our program pairs an ai voice agent with trained human agents. The assistant can answer questions, authenticate the caller, and route phone calls; a phone agent steps in for exceptions. We optimize latency-sensitive paths and keep your workflows simple, so both the support team and sales team stay efficient.
Why Businesses Choose LS Global
- Blended model: Voice ai agents deflect common questions, while human agents handle nuance—shorter wait times for every caller.
- Scalable & reliable: Elastic capacity for changing call volume.
- Built on your stack: Twilio telephony, API connectors, and knowledge base syncs.
- Compliance ready: HIPAA and GDPR controls for regulated providers.
- Real-time context: Updates flow into your CRM, improving agent decisions and overall customer experience.
Core Features
AI Voice Agents & Conversational AI
An ai voice agent greets, verifies, and guides natural conversations. It can answer questions, handle intents, and escalate to a phone agent only when required to keep latency low. Our voice ai agents also support proactive ai call campaigns for renewals and reminders.
Inbound & Outbound Coverage
- Inbound calls: Smart triage routes to the right queue or specialist call agent.
- Outbound calls: Nurture, re-activation, and follow-ups with warm transfer to your sales team.
Appointment Scheduling / Appointment Booking
Book in real-time inside your calendar, EHR, or CRM with confirmations via email or SMS.
IVR, Voicemail, and Follow-Ups
Intuitive IVR and voicemail capture after hours; automated follow-ups and concise SMS confirmations keep customers informed.
CRM, Knowledge Base, and API Connectivity
Sync customer data and prior customer interactions from your knowledge base; extend capabilities via open API. These integrations keep workflows clean while an ai voice agent runs the front line.
CRM, Knowledge Base, and API Connectivity
Enterprise clarity and uptime through Twilio telephony; plug-and-play with leading SaaS tools and custom API endpoints so phone calls stay crisp and traceable.
Operations & Workflow Orchestration
We blueprint just enough workflows to make everything click:
Conversation flow: Map intents and phrasing your customers use.
Automate first: Let an ai voice agent resolve routine items; escalate to a call agent as rules dictate.
Structured handoff: Clear handoff triggers move issues to your support team or sales team without friction.
Measure & improve: Track KPIs and automate small fixes that reduce latency.
Performance Highlights
- Avg. response time: < 10 seconds
- First-call resolution: 92%
- Compliance accuracy: 99.9%
- CSAT / customer satisfaction: 4.8 / 5
These gains come from tight orchestration, ai call handling where it helps most, and fast human handoff only when needed.
Typical Use Cases
These use cases show where we shine:
- Healthcare: Secure reminders, pre-visit screening, and appointment scheduling with controls trusted by providers.
- E-commerce & Retail: Order status and returns handled by voice ai agents; succinct SMS confirmations reduce friction.
- Support & Contact Centers: Overflow coverage and 24/7 resilience—your contact center stays responsive while one ai voice agent can handle multiple concurrent sessions.
How We Work
Greet & Verify: An ai voice agent or phone agent welcomes the caller and authenticates.
Understand & Answer: LLM-informed conversational ai interprets intent in natural conversations and updates the CRM in real-time.
Handoff: Complex issues route to specialists via defined handoff rules.
Book & Confirm: Appointment scheduling with instant confirmations; optional appointment booking links in messages.
Close the Loop: Insights roll back into the knowledge base and we automate small improvements.
The Role of AI, LLMs, and Low Latency
We tune paths so an ai voice agent stays responsive across networks and telephony legs. Latency is minimized with caching, routing, and prompt design; conversational ai uses an LLM to keep exchanges accurate and natural. The result: smoother journeys and measurable improvements to the customer experience.
Security & Data
Encryption in transit/at rest, role-based controls, and clear retention for recordings and transcripts. Compliance frameworks cover regulated providers without complicating workflows.
Pricing & Next Steps
Our pricing reflects scope, call volume, and integration needs (including API work).
Phone number: Call (775) 265-7986 or request a demo—one ai-powered pilot can be live in weeks.
Contact US
Recent Wins for Client
$5,000
$10,000
$15,000
“Working with LS Global Group transformed our supply chain operations. Their Colombia-based development team delivered a robust platform that gives us unprecedented visibility and control over our entire logistics network.”
VP of Operations, Global Supply Chain Company
Former Client
“The freight forwarding industry is undergoing rapid digital transformation, and LS Global Group has been our strategic partner throughout this journey. Their nearshore team in Mexico delivered exceptional value and innovation.”
CIO, International Freight Forwarding Company
Former Client
“Our Costa Rican development team from LS Global Group exceeded all expectations. They not only understood our manufacturing workflows perfectly but brought innovative ideas that improved our production efficiency beyond what we thought possible.”
Director of IT, Manufacturing Company
Former Client
Additional Services
Calling Agents
Automation
Consulting
It Outsourcing
Nearshoring
Frequently Asked Questions About Our Calling Agents
We’ve gathered answers to the most common questions we receive about our professional calling agent services.
What is a calling agent service?
A calling agent service provides trained professionals who handle inbound and outbound calls for your business. Our agents manage customer inquiries, appointment scheduling, lead follow-ups, and more — allowing you to focus on your core operations.
How can LS Global’s calling agents help my business?
Our calling agents offer cost-effective, professional phone support that improves customer satisfaction and streamlines communication. With bilingual capabilities, time zone alignment, and proven training, we help you connect with customers and close more sales.
Are your calling agents trained for my industry?
Yes. We match agents with experience and training relevant to your industry. Before starting, they receive onboarding specific to your processes, systems, and communication style.
Can I use calling agents for both inbound and outbound calls?
Absolutely. Our team can handle inbound calls for customer service and support, as well as outbound calls for sales, lead generation, and client follow-up.
How do you ensure quality and professionalism?
We monitor calls, provide ongoing training, and use performance metrics to maintain high service standards. Each agent works under clear quality guidelines to represent your brand with excellence.
What hours are your calling agents available?
We offer flexible schedules to align with your business hours — including evenings, weekends, and 24/7 support options for clients who require round-the-clock coverage.