# LS Global Group > LS Global Group is a staffing, outsourcing, and AI automation company. From nearshore delivery hubs in Pristina, Kosovo and Skopje, North Macedonia, it staffs, runs, and automates business functions - call center and contact center operations, HR, accounting and finance, technology and IT support, and logistics support - for companies in the United States, United Kingdom, and Europe. Operations are ISO/IEC 27001 and SOC 2 certified. Operating entity: LS Global, LLC. Delivery hubs in Pristina, Kosovo and Skopje, North Macedonia, with multilingual, nearshore teams aligned to US, UK, and EU time zones and ISO/IEC 27001 and SOC 2 certified operations. The model is a three-stage journey - staffing, then outsourcing, then automation - under one accountable partner whose incentive is the client's improvement, not their dependency: costs fall over time because we engineer the work leaner instead of billing more seats. ## Services - [Staffing](https://lsglobalgroup.com/services/staffing): We source, vet, and place talent across the roles that keep your operation moving, from frontline delivery to specialized technical positions, and we do it at the speed a growing business needs without trading away quality. - [Outsourcing](https://lsglobalgroup.com/services/outsourcing): We take full responsibility for the operations you would rather not run in-house, building dedicated teams, setting the standards, and owning the results so your leadership can focus on the business instead of the back office. - [Automation](https://lsglobalgroup.com/services/automation): We apply technology and AI to the processes we already run for you, removing manual steps, reducing errors, and lowering cost, with improvements grounded in intimate knowledge of how the work actually happens rather than a generic playbook. ## Functions we staff, run, and automate - HR, Accounting & Finance: We staff the people, run the close and back-office cycles, then automate the reconciliations and reporting that quietly eat your team’s month. - Technology: We staff engineers and support specialists, run the day-to-day operations and ticket queues, then automate the repetitive work so your roadmap moves faster. - Contact Center: We staff agents recruited for your brand, run the queues with an owner’s accountability, then automate the routing and resolutions that don’t need a human. - Logistics Support: We staff the coordinators, run the track-and-trace and exception handling, then automate the manual handoffs that slow every order down. ## AI and IT solutions - [Solutions](https://lsglobalgroup.com/solutions): Custom AI workflow agents, intelligent document processing, lead and outreach automation, predictive analytics, exception-handling automation, custom development, system and API integration, cloud infrastructure, cybersecurity, and IT support. ## Company - [Why LS Global](https://lsglobalgroup.com/why-lsg): How aligned incentives make us different from a traditional BPO. - [About](https://lsglobalgroup.com/about): Mission, values, leadership, and security certifications. - [Locations](https://lsglobalgroup.com/locations): Delivery hubs in Pristina, Kosovo and Skopje, North Macedonia. - [Careers](https://lsglobalgroup.com/careers): Open roles across the delivery hubs. - [Insights](https://lsglobalgroup.com/insights): Practical guides on staffing, outsourcing, and automation. - [Contact](https://lsglobalgroup.com/contact): Start the conversation. ## Leadership - Bryan Vreeland, Founder & CEO - Shawn Sackman, Chief Financial Officer - Ryan Pritchard, Chief Technology Officer ## Insights and guides - [Outsourcing to the Balkans: Why Kosovo and North Macedonia Work](https://lsglobalgroup.com/insights/outsourcing-to-the-balkans): An operator's guide to outsourcing in the Balkans: why Kosovo and North Macedonia work, what roles fit, real time zone math, and typical all-in costs. - [Logistics Outsourcing: Cutting Back-Office Costs in Freight](https://lsglobalgroup.com/insights/logistics-outsourcing-guide): A freight operator's guide to logistics outsourcing: which functions to hand off, what stays in-house, and how the margin math works for brokerages. - [IT Staff Augmentation: A Practical Guide to Adding Engineers](https://lsglobalgroup.com/insights/it-staff-augmentation-guide): What IT staff augmentation is, when it beats hiring or outsourcing, real cost ranges, and how to onboard augmented engineers so they deliver. - [How Much Does Outsourcing Cost? Real Numbers for 2026](https://lsglobalgroup.com/insights/how-much-does-outsourcing-cost): Real outsourcing cost numbers for 2026: monthly price bands by role, US vs nearshore, what drives pricing, and how to compare quotes. - [Business Process Automation Examples That Pay for Themselves](https://lsglobalgroup.com/insights/business-process-automation-examples): Concrete business process automation examples across support, finance, HR, and logistics, plus a simple test for what to automate first. - [Back Office Outsourcing: What to Hand Off First](https://lsglobalgroup.com/insights/back-office-outsourcing-guide): A practical guide to back office outsourcing: which functions to hand off first, how a clean handoff runs, and what it really costs. - [AI Automation for Business Operations: What Actually Works Today](https://lsglobalgroup.com/insights/ai-automation-business-operations): Where AI automation genuinely pays off in operations: document processing, workflow agents, exception handling, and analytics, and how to start sensibly. - [Staff Augmentation vs Outsourcing: Which One Do You Actually Need?](https://lsglobalgroup.com/insights/staff-augmentation-vs-outsourcing): Staff augmentation adds people you manage. Outsourcing hands a partner the whole function. How to tell which one fits, and when to move between them. - [Call Center Outsourcing: A Practical Guide for Growing Companies](https://lsglobalgroup.com/insights/call-center-outsourcing-guide): What call center outsourcing includes, the signs it is time to outsource support, the metrics that matter, and how to protect quality and brand voice. - [Nearshore vs Offshore Outsourcing: Which Model Fits Your Business?](https://lsglobalgroup.com/insights/nearshore-vs-offshore-outsourcing): How nearshore and offshore outsourcing differ on time zones, language, cost, and oversight, plus a practical checklist for choosing the right model. - [Business Process Outsourcing: The Complete Guide](https://lsglobalgroup.com/insights/business-process-outsourcing-guide): What BPO is, how nearshore delivery compares to offshore, the functions worth outsourcing first, and how to choose a partner whose incentives match yours. ## Free tools - [Talent Cost Calculator](https://lsglobalgroup.com/talent-calculator): Estimate nearshore outsourcing costs by department and seniority. - [Logistics Benchmark Analysis](https://lsglobalgroup.com/benchmark-analysis): A free 22-metric audit of logistics operations. ## Contact - Email: contact@lsglobalgroup.com - Phone: +1 775-256-7986 - US office: 9584 Exbury Ct, Parkland, FL 33076 - Business hours: Mon to Fri: 9:00 AM to 6:00 PM EST - Book a meeting: https://calendar.app.google/aXvtu6hVQK8W1syc6 - Website: https://lsglobalgroup.com - Sitemap: https://lsglobalgroup.com/sitemap.xml ## Frequently asked questions ### What makes LS Global different from a traditional outsourcer? Most outsourcing companies make more money the more inefficient your operation stays, because every extra seat is another line on the invoice. We work the other way around: we earn the relationship with the right people, keep it by running the work like owners, and prove our value by engineering that work down to fewer steps, fewer errors, and lower cost over time. ### How does the staffing, outsourcing, and automation journey work? Most partnerships start with staffing, where we place people recruited for the way you actually work. As we learn your operation, the natural next step is to take ownership of whole functions through outsourcing. Once we know those processes from the inside, we automate them, removing manual steps and cost. Each stage builds on the last under one accountable partner. ### Why would you automate work you're paid to staff? Because making your operation leaner is how we earn the right to stay. A commodity BPO has every reason to leave inefficiency in place; we have every reason to engineer it out. We are not consultants parachuting in with a tool to sell, we are the team that already runs the work and knows exactly where the time goes. ### What functions can LS Global staff, run, and automate? We work across HR, accounting and finance, technology and IT support, multilingual contact centers, and logistics support. The same motion applies everywhere: we staff the people, run the day-to-day with an owner's accountability, then automate the repetitive work underneath it. ### How fast can you place people and stand up a team? Our nearshore hubs in Kosovo and North Macedonia maintain a vetted talent pool ready for deployment, so you can scale quickly when the opportunity arises. We start most engagements with a focused pilot team and grow from there as trust and scope expand. ### Is my data and operation secure? Yes. We run ISO/IEC 27001:2022-certified operations with secure, HIPAA-aligned data handling, background-checked staff, and binding NDAs, and our SOC 2 attestation is underway. Because we take ownership of the functions we run, we hold ourselves to the standards of an internal team rather than an arm's-length vendor. ### How do we get started with LS Global? Start the conversation and we will assess your needs, recommend whether to begin with staffing or a full function, and propose a pilot plan. Most clients start small, see the relationship improve as we learn the work, and expand into outsourcing and automation from there.