Global delivery with regional strength
LS Global connects you with multilingual talent, logistics expertise, and process excellence across strategic hubs in Europe and Latin America. Scale operations, reduce costs, and keep quality high with teams that work in your time zones.
Why companies choose LS Global hubs
- Multilingual teams for customer support, back-office, and logistics ops.
- Nearshore time zones for faster SLAs and collaboration.
- Process rigor, KPI dashboards, and continuous improvement.
- Flexible engagement: staff augmentation or fully managed teams.
- Data & document management with secure, compliant workflows.
What we typically handle
- Logistics BPO: order processing, track & trace, claims, billing.
- Back-office: data entry, AP/AR, reconciliations, vendor onboarding.
- Customer ops: email/chat/phone support, RMAs, scheduling.
- Analytics & reporting: KPIs, exception management, root-cause.
- Automation support: intake triage, bot monitoring, SOP upkeep.
Europe
Our Europe hub provides dependable back-office and logistics support with efficiency, accuracy, and cost savings—helping you expand across the EU/UK without sacrificing quality.
Latin America
Our Latin America teams offer cost-effective, bilingual support aligned with U.S. business hours—ideal for nearshore logistics and customer operations.
Ready to compare regions?
Tell us your volumes, lanes, and systems. We’ll propose the best regional fit and a pilot plan.
Frequently Asked Questions
Quick answers about outsourcing with LS Global.
How do I choose between Europe and Latin America?
Match the region to your time zones, language needs, and compliance requirements.
Europe is ideal for EU/UK lanes, multi-language support, and EU regulations;
Latin America is optimal for U.S. hours, bilingual (EN/ES) support, and NA trade flows.
What services can I outsource initially?
Great first pilots include track & trace, order entry, invoice validation, and
email/chat support. These have clear SOPs, measurable SLAs, and quick ROI.
Do you work with in-house teams and our TMS/WMS?
Yes. We integrate with your existing teams and systems (TMS/WMS/CRM), document SOPs,
set KPIs, and create a clean handoff between roles.
How do you ensure quality and data security?
Double-entry QA, audit logs, access controls, and SOP versioning. KPI dashboards track
accuracy, turnaround, and escalation trends.
What’s the typical timeline to launch a pilot?
Most pilots launch in 2–6 weeks depending on scope, integrations, and training.