LS Global benchmarks

Company Name *Your legal or trading name.

Company Website *Your legal or trading name.

HQ Country *

First Name *

Last Name *

Phone *Your phone number with country code

Work Email *We’ll send your report here. Use a work email if possible.

Confirm Email Address *Re-type Email Address

Consent *

Consent

Yes, I agree with the email being used for marketing.

Percentage ( % ) of Operations Outsourced *Percentage of Operations

Overtime Hours per FTE (Monthly) *Average overtime hours per FTE per month (e.g., 6).

Percentage ( % ) of Administrative Labor *

Systems in Use *Select all that apply.TMSCRMERPWMSBIAPI

% of Core Processes Automated *

% Of EDI/API *

AI adoption/skill assessment

Manual Handoffs per Order (Avg) *How often a shipment/order requires a human touch

Time to hire 10 FTEs *Days required to add 10 qualified people to operations

Flex Capacity Within 30 Days (%) *% of total headcount you can scale up/down within 30 days

Average days of backlog during peak season *How long orders queue during demand spikes. Lower is better

Annual Attrition (%) *Monthly or yearly staff turnover Voluntary + involuntary.

Utilization (%) *The percentage of available staff time (FTE hours) that is spent on productive, billable, or value-adding work.

Certifications

Staff Trained Annually (%) *

MFA Enforced (%) *Users with MFA enforced.

Access Control Maturity *Select one

Audits per Year *Number of internal/external audits per year.

CSAT (%) *

First Response Time (Minutes) *

First-Contact Resolution (%) *

Escalation Rate (%) *Number of languages supported by customer service.

At LS Global Group, we help logistics companies grow with outsourcing, consulting, IT support, and AI automation.

9584 Exbury Ct, Parkland, FL 33076