LS Global Group (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit https://lsglobalgroup.com or communicate with us through SMS, WhatsApp, email, phone calls, or other channels.
1. Information We Collect
1.1 Information You Provide
We may collect personal information you choose to provide, including:
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Name
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Email address
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Phone number
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Company information
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Information submitted through contact forms, service inquiries, scheduling forms, or direct communication with us
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Responses via SMS, WhatsApp, or email
1.2 Automatically Collected Information
When you visit our website, we may collect:
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IP address
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Browser type and version
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Device information
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Pages visited and interaction data
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Cookies and similar tracking technologies
1.3 Communication & Messaging Data
When you communicate with us through Twilio-powered channels (SMS, WhatsApp, voice):
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Message content
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Phone number
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Message delivery status and timestamps
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Phone metadata such as carrier and country (non-identifying)
2. How We Use Your Information
We use your information to:
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Provide and maintain our services
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Respond to inquiries and customer support requests
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Communicate with you about services, appointments, or updates
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Send SMS or WhatsApp notifications you have opted into
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Prevent fraudulent activity and ensure compliance
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Improve website performance and user experience
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Meet legal and regulatory obligations
We do not sell your personal information.
3. Cookies and Tracking
We use cookies to:
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Keep our website functional
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Remember your preferences
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Analyze website performance
You can disable cookies in your browser settings.
4. Embedded Third-Party Content
Our website may include content or tools from third-party services such as maps, videos, or scheduling tools. These services may collect data according to their own privacy policies when you interact with them.
5. Data Storage & Protection
We store your information securely using reasonable technical and organizational safeguards, including:
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Encrypted connections (HTTPS)
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Secure servers
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Access controls
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Monitoring for unauthorized activity
We retain information only for as long as required for business, legal, or security reasons.
6. Information Sharing
We may share information with:
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Service providers who support our operations (e.g., Twilio for messaging, hosting providers, analytics tools)
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Legal authorities when required by law
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Platform providers solely to deliver the services you request
We do not share your data with unrelated third parties for marketing.
7. Messaging (SMS/WhatsApp) Policy
By providing your phone number, you consent to receive communications from LS Global Group, which may include:
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Service-related updates
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Appointment reminders
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Customer support
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Follow-ups and relevant notifications
Message and data rates may apply.
You may opt out at any time by replying STOP to SMS/WhatsApp messages.
8. Your Rights
You may request:
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A copy of the personal data we hold about you
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Correction of inaccurate information
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Deletion of your personal data (except where retention is required by law)
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Withdrawal of messaging consent
To submit a request, email us at: support@lsglobalgroup.com
9. International Data Transfers
Your information may be processed or stored in countries where our service providers operate. We ensure that appropriate safeguards are in place for any data transfer.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
LS Global Group
Website: https://lsglobalgroup.com
Email: contact@lsglobalgroup.com
Phone: +1 (954) 816-1805
11. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our website or communication channels indicates acceptance of any revisions.